USER NAME PASSWORD LOGIN
E: INFO@IDF.UK.NET CALL US NOW ON: 020 3696 4080
Promoting Excellence in the
Independent Medical Sector

Patient Complaints Procedure

The IDF has a three stage Patient Complaints Procedure:
  • Stage 1 involves the doctor and the practice which is the subject of a complaint.
  • At Stage 2 the IDF Chief Executive Officer considers the complaint with input from the complainant and the doctor who is the subject of the complaint. 
  • Thereafter, unresolved complaints move into Stage 3 with referral to the Independent Sector Complaints Advisory Service (ISCAS), an independent body.


Copyright ©2011 Independent Healthcare Advisory Services Ltd.  All Rights reserved
This work is registered with the UK Copyright Service: Registration number 98417332606

Please click here to download a flow chart illustrating the process.

All areas of a member’s work must be covered by a 3 stage complaint process ending in adjudication at ISCAS. All members must display information about their complaints procedure and make documentation available to patients on request.

All doctors connected to the IDF for revalidation are covered by the IDF Patient Complaints Procedure.  Members not connected to the IDF may or may not be covered by the IDF Patient Complaints Procedure. 

To proceed to Stage 2 please put your complaint in writing to;

IDF CEO
The Medical Society of London
Lettsom House
11 Chandos St
Marylebone
London 
W1G 9EB

For further information which may be of assistance to you please visit the ISCAS website - http://www.iscas.org.uk

You may find the ISCAS documents below useful;

ISCAS Code of Practice
ISCAS Goodwill Payments Guide
ISCAS Guidance for Managing Unacceptable Behaviour by Complainants
ISCAS Patient Guide for Making Complaints


© copyright 2009 Independent Doctors Federation | Site Map | Terms and Privacy Policy | Manage Cookies
Design by SCS Marketing | Site by Fisher Simons