View our upcoming calendar of educational & social events for IDF members and their guests
we're better together
Click here to view our latest News.
Read our President's latest update here.
Access useful links to external healthcare organisations.
Are you looking for information about IDF members? Search member profiles here.
The complaint process explained. Click here to view information for patients.
Click here to find details of our Corporate Members and the services they offer.
View our upcoming educational & social events that corporate members can attend to network with our doctors or potentially sponsor for maximum exposure
Find out about our structure and see who sits on our Committees.
Download our latest accounts
The IDF has a Patient Complaints Procedure. Due to other complaint mechanisms available to some IDF members we are not able to handle complaints for all members under this procedure.
The complaint process explained: Information for patients
If you would like clarification on whether a complaint can be brought against a specific member under this process, please contact a member of our team on 020 3696 4080, or email us at firstname.lastname@example.org and we’ll be happy to clarify for you.
The IDF Patient Complaints procedure involves a three-stage process, as follows:
The complaint is considered locally by the doctor/practice, following which a response is sent back to the patient.
If after stage 1 the patient remains dissatisfied, the complaint is considered by the IDF Complaints Manager, seeking input from both parties.
ISCAS independent external adjudication
If the patient is still dissatisfied (s)he can take the complainant to ISCAS for final adjudication.
If, after stages 1 and 2, a patient is still dissatisfied, (s)he may request independent adjudication of the complaint at ISCAS. At this stage, complainants are asked to sign a ‘Statement of understanding and consent’, thereby agreeing to the parameters of Stage 3.
Please click on the links below to access the relevant documents;
ISCAS Code of Practice
ISCAS Patient Guide for Making Complaints
To find out more about ISCAS, including full documentation relating to the patient complaints process, please visit the ISCAS website here.