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The complaint process explained. Click here to view information for patients.
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The Independent Doctors Federation (IDF) is committed to the security and confidentiality of your information. Except as set out below, we do not share, sell, or disclose to third parties, any personally identifiable information collected via our web site.
1. Information collected
We collect and retain basic identification and contact information, such as your name and contact details. This information is used:
Your IP address may be logged in order that we can track our site traffic statistics. This is not used to contact you and is not sold to any third party.
Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service. Although we try to prevent this, information may be unlawfully obtained by hackers and snoopers. The risk is no different from that in any other business and unfortunately we can accept no responsibility for this.
We may use technology to track the patterns of behaviour of visitors to our web site. This may include using a "cookie", which is a small data file which is sent from a web server to a web browser when that browser visits the server’s site.
In addition, cookies are placed by Google Analytics which we use to help us understand metrics such as the number of visitors to our site, which areas of the site are of most interest and general browsing and purchasing behaviour.
You may disable cookies by activating the setting on your browser which allows you to refuse the setting of cookies, however, switching off cookies will significantly restrict your use of our website.
Alternatively you may disable the cookies used for Google Analytics by clicking the manage cookies link at the bottom of this page.
Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded.
This information is used:
to send you news about the services to which you have signed up;
3. Financial information
Financial information, including credit card detail, is used to obtain payment for goods and services you have ordered from us. The page where this information is provided by you is controlled by our contract merchant service provider, Secure Hosting. Such information is automatically encrypted before transmission. It never reaches IDF or touches our system. We are constantly vigilant for credit card or other fraud. If you have any reason to seek the return of money paid, please contact us rather than your credit card issuer.
4. Other personal information
Information volunteered by you for a particular purpose, for example a personal profile or survey, will only be used for the purpose for which you have provided it. Information is disclosed to third parties only where the third party concerned qualifies in whatever way the web site page requires.
5. Business information
Business information is information given to us in the course of your business and ours, such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.
6. Disclosure to Government and related bodies
As regards disclosure to Government and their agencies, we may be required to give information to the relevant authorities if they demand it and if they have the proper authorisation, such as a search warrant or court order.
7. Your access to information
At any time you may review or update any identifiable personal information we may hold about you by contacting us at the address below. To safeguard your information we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
27 Nesta Road
Whilst the information provided on this website is given in good faith by IDF, no warranty or representation is given concerning such information which must not be taken as establishing any contractual or other commitment binding upon IDF. Furthermore, whilst IDF uses reasonable efforts to include accurate and up-to-date information on the website, to the extent permitted by law, IDF make no warranties or representations as to its accuracy. To the extent permitted by law, IDF exclude all liability to third parties arising directly or indirectly from their use of or reliance on information or materials contained in this website.
The website may contain references or links to other websites on the Internet which are owned and operated by third parties. Those references or links are not an endorsement of those third parties or their products or services.
IDF reserves the right to revise this website at any time.
We take our data privacy responsibilities very seriously at the IDF, and we want you to understand and feel confident about how we collect, store and handle your personal data.
IDF Privacy Notice
IDF Data Protection Policy
IDF Data Retention Policy